What is an AI receptionist?
An AI receptionist is a virtual assistant that answers your business calls using advanced voice AI. It can greet callers, answer common questions, book appointments, send confirmations, and handle basic tasks—just like a human receptionist, but available 24/7.
What is a Virtual Receptionist?
A Virtual Receptionist is a real person who answers calls remotely on behalf of your business, providing professional, personalized customer service without needing an in-office staff member.
How does a Virtual Receptionist differ from an AI Receptionist?
A Virtual Receptionist is a trained human agent, ideal for complex or sensitive calls. An AI Receptionist uses advanced voice technology to handle routine tasks like appointment booking, FAQs, and message taking — available 24/7.
How do I connect my Twilio number?
You’ll need to create a Twilio account and purchase a phone number of your choice. Once done, you’ll provide us with your Twilio SID and Auth Token (API credentials). We’ll handle the integration for you.
What information do you need from me to set it up?
To tailor your AI receptionist, we need details like:
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Your business name and services
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Common customer questions
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Appointment rules
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Operating hours
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Any specific greeting or tone preferences
The more information you provide, the more accurate and natural your assistant will be.
How long does the setup take?
Our typical setup and training process takes up to 5 business days. You’ll be able to review and test the system before going live.
Can I use my existing phone number?
Yes, you can keep your current number. Once your AI receptionist is ready, you simply forward calls from your existing number to your new Twilio number that’s connected to our system.
Can it book appointments for me?
Yes! The AI receptionist can check availability and book appointments using your integrated calendar (e.g., Google Calendar or a custom booking system). It can also prevent overbooking by checking for conflicts.This functionality is provided in Advanced Package.
Will it send confirmation messages to my clients?
Yes, your AI receptionist can automatically send SMS confirmations for each appointment or action taken during a call. We can customize the message content as needed.
Can it transfer calls to a human?
Yes, we can configure it to transfer calls to a live agent or another phone number if needed—either automatically or upon caller request.
Can I train it to answer specific questions about my business?
Absolutely. You can provide a list of FAQs, service descriptions, and key information. We’ll train the AI to handle those queries in your tone and branding.
Will I get call recordings and transcriptions?
Yes. Every call is recorded and transcribed, with a link and text log delivered to your email. This keeps you informed and allows quality review.
How will I know what my AI receptionist is saying to customers?
You’ll receive full transcripts and audio for every call. You can also request a test session during setup to review its behavior and make adjustments.
Is there a money-back guarantee?
Yes! We offer a 14-day money-back guarantee. If you’re not satisfied with the service within the first two weeks, you can cancel and receive a full refund—no questions asked.
Can the Virtual Receptionist answer my business calls outside regular hours?
Yes. We offer hybrid plans where live Virtual Receptionists handle calls during your business hours, and our AI Receptionist takes over after hours, ensuring 24/7 coverage.
Will the receptionist know enough about my business?
Absolutely. As part of onboarding, we gather detailed information about your business, services, and call handling preferences. Our receptionists are fully trained to represent your brand professionally.